Sales Account Coordinator

POSITION DESCRIPTION:

Assists team members in gathering quality information to meet their customers’ wants and needs, and in utilizing that information provides our customers the best service experience possible.

RESPONSIBILITIES:  

Under supervision of the Sales Manager,

1.  Completes duties in a forty hour week, working overtime only as agreed upon by the Sales Manager.
2.  Keeps up-to-date on the day to day activities of the sales department through:

a. Weekly Sales Meetings
b. Sales Team Time Management Schedules

3. Responsible for sample:

a. Ordering
b. Tracking
c. Returns

4.  Maintains the sales area.
5. Researches and suggests new product lines and suppliers.
6.  Maintains current catalog files including:

a. ASI Catalogs
b. Apparel Catalogs
c. Sales Promotion Flyers.
d. Net/ASI Price Lists

7. Maintains a uniform and standardized system of:

a. Quote Forms
b. Form Letters

8.  Makes deliveries, pickups or shipments as needed.
9.  Assists the sales staff in the preparation/follow up on:

a. Quotes
b. Customer Correspondence
c. Product Research
d. Pulling Files
e. Orders
f. Change Orders
g. Art Transfer Requests

10. Services clients with Awesome Customer Service.
11.  Maintains the flexibility to perform related work as required.
12.  Understands and represents Silkworm Values and Mission.

EMPLOYMENT STANDARDS

Education/Experience:  Any combination of education and experience that would provide the required skill and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:

1.  Possession of an associate degree from a university or junior college in general studies with a focus on business or marketing, and

2.  Two years of work experience in a clerical capacity.

Knowledge of:  General office practices, procedures and equipment; computer programs such as Excel, Word and Outlook; operation of a multi line telephone console and proper telephone etiquette; correct English usage, spelling, grammar and punctuation.

Skill at: Time management with multiple tasks (able to prioritize tasks over an allotted time period while still maintaining the flexibility to deviate from that schedule, complete other projects and then return to that schedule), operating office and computer equipment; data entry, information research; identifying ASI, apparel styles and colors; operating a multi-line telephone system; following verbal and written directions; organizing info; proofreading; problem solving; maintaining work relations with staff and public; opening and closing sales; obtaining information; servicing customers; informing customer of company product line; adapting customer need to company products; handling difficult customers; writing orders and production forms; explaining art needs; developing new leads; keeping records; recognizing and maintaining confidentiality of work materials as appropriate; working independently in the absence of supervision.